Management development is not simply a matter of choosing the right model and running a ‘training’ event: developing manager skills and identity is a process that evolves over time and requires a range of elements and activities.
Applying and sustaining newly learned behaviour in the workplace is not easy, so needs support, and the context in which managers work will have a major impact on how they actually behave.
While there is some research evidence about how to achieve successful management development, there was, until recently, no unifying model to help practitioners and organisations understand what they need to do to design effective management development, support application of management skills in the workplace and set the context for sustainable behaviour change.
To fill this gap, during 2013-14, Emma Donaldson-Feilder, colleagues and I at Affinity Health at Work conducted applied research to understand how organisations can best foster positive manager behaviour through: a) providing effective management development programmes, b) supporting managers to transfer their learning into their day-to-day management approach and c) creating an organisational context that supports this way of managing people, with the aim of achieving high levels of employee engagement, health and wellbeing.
Given the complexity of the territory this project was addressing and the practical nature of the desired outputs, they chose to take an ‘evidence-based practice approach.’ The aim of this approach is that, by gathering evidence from a wide range of sources, it ensures an integrated approach to a problem, and develops solutions in a more structured and informed way than would be possible if relying on only academic evidence or only contextual evidence and experience.
This research programme has recently won Emma and me the British Psychological Society Practitioner of the Year Award 2014.
Top tips for improving likelihood of success of management development programmes
Successful management development programmes should result in managers being able to apply and sustain their newly learned skills and behaviours in the workplace. Experience and evidence has shown that this is not easy – and is actually rarely achieved.
Many management development programmes rely on choosing the right provider, the right model, and running a ‘training event’. This approach fails to recognise that changing behaviour long term needs both support and an organisational context that encourages and embraces the change.
Emma and Rachel have summarised the top factors for consideration to improve the likelihood of success of the programme, as follows:
- One off training doesn’t work. The intervention should be long term (3 months plus) using a range of different methodologies (such as coaching, feedback and workshops)
- Ensure senior managers are on-board and supportive. Consider framing the programme in a way that will appeal to senior managers – for instance positive messages (development opportunity rather than addressing skill gaps), linking with existing organizational strategy, citing the business case and illustrating litigation risks or statutory duties
- Ensure senior managers lead by example. Long term positive change in middle and first-line managers’ behaviour won’t be possible if the managers above them are displaying different or negative behaviours. Consider cascading management development programmes from the top to the bottom of the organization.
- Set manager participants clear, multiple and challenging goals. Make sure all participants know what they want to achieve from the programme. Revisit the goals throughout the programme – it may be that goals change or develop with new learning. Make sure goals are challenging – but not too hard: they need to be realistic to be motivating.
- Have clear behavioural standards for managers. Ensure that within the organization, managers are clear about their role and what they are expected to do. Appraisals and development processes need to be clear and consistent and any competency frameworks up-to-date.
- Ensure that managers value the programme as an opportunity for learning and development. It has been shown that if managers value the opportunity for learning (as opposed to valuing the programme for the perceived status or promotional opportunities), the likelihood of them using the new learnings in the workplace is much increased.
- Ensure that managers feel confident in their skills. Managers don’t always feel like effective managers, or even managers at all. In order for the skills to be transferred, managers need to be supported to feel confident in their ability to succeed in the programme and in their ability to work as a manager. Focus on building managerial confidence.
- A supportive organizational culture is key. A supportive culture means one where there is open dialogue across all levels of the organization and where respect and recognition for all employees is embedded and visible.
Free to access outputs from the research have been developed for practitioners, including three checklists, which practitioners can use to improve the likelihood of success of their management development programmes, whatever stage in development they are at.
The intention is that organisations that are considering or involved in management development complete these checklists in order to generate a free gap analysis report that identifies ways to improve the effectiveness of their management development programmes.
The hope is also that this latest project will contribute to the national discourse around management skills and management development, moving it from a focus on what skills managers need to develop, to how to develop and maintain management skills in UK workplaces.
To read more about the project and access the free tools, see the link below:
Carmine Gallo has built a career on the art of presenting. Not only was he a broadcast journalist for CNN and CBS, but he’s coached executives at Coca-Cola, Chevron and more on public speaking. He penned the bestselling books “The Presentation Secrets of Steve Jobs” and “Talk Like Ted: The 9 Public Speaking Secrets of the World’s Top Minds,” and speaks about leadership and communication at events around the world.
So what, according to Gallo, do speakers need to know — and do — to be successful? He shared with us his three favorite SlideShares on presenting:
Lessons From the Bamboo Fields
Top speaker and presenter Garr Reynolds uses bamboo imagery to show how to give great presentations, in this TEDx Tokyo deck. “The slide design is gorgeous and I love using bamboo as a metaphor for effective presentations. Bamboo is flexible, adaptable, and resilient—the components of inspiring presentations,” Gallo says. “You’ll also notice how few words Garr uses. The average corporate slide has 40 words. It takes Garr 10 slides to reach 40 words. There’s power in simplicity! Fewer words are best.”
The New Generation of Storytellers
Your consumers’ attention is changing, so your marketing should too, says Gary Vaynerchuk in his deck about the new wave of storytelling. “This 64-slide deck contains nuggets of wisdom for any designer or communicator,” Gallo says. “The presentation also has humor. Alongside a photo of Gary, slide 5 reads: ‘The reason I was able to be so successful at Wine Library wasn’t my charisma…’ The slides read like Gary is actually speaking to you — humor and all.” Beyond the humor, Gallo likes that there is only one idea and one key image on each slide. “Well designed slides don’t overwhelm the viewer—stick to one idea per slide.”
Talk Like TED: 3 Unbreakable Laws of Communication
This deck by Gallo is based off his book of the same name, compiling insights and secrets from some of the world’s top minds and speakers. The deck includes “specific tips that anyone can use, whether or not they read the book,” Gallo says. “I love the fact that Empowered Presentations (which designed the deck) was able to take concepts from a printed page and conceptualize it visually. For example on slide 29, they took a concept from my book about Aristotle, ‘pathos,’ and storytelling. What requires pages to explain, a slide can do so in one compelling visual.” He adds, “I especially like slides 30 and 31 where I explain how researchers are finding that stories ‘light up’ the same regions of the speaker’s and the listener’s brains. Without relying on stock photos, the designers were able to conceptualize the idea in two simple slides.”
About the Carmine Gallo
Carmine Gallo is a keynote speaker represented by BrightSight Group. He is the author of several international and Wall Street Journal bestsellers including The Presentation Secrets of Steve Jobs and Talk Like TED:The 9 Public-Speaking Secrets of the World’s Top Minds. As a communication specialist, Gallo has worked with top leaders at some of the world’s most admired brands including: Intel, Coca-Cola, Chevron, LinkedIn, Microsoft, Google, and many other brands. For more tips sign up for Gallo’s newsletter at Carminegallo.com and follow him onFacebook, Twitter, and Instagram.
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E-Learning and technology-aided learning in the workplace allows more flexibility and increases access to learning by huge proportions. It is then not a surprise that technology-aided learning is
Via Tom D'Amic
Published Sep 30, 2014
The MOOC marketplace has exploded with growth over the last two years - with educational content now available in many forms from many channels. In this webinar we will overview the MOOC market and …
Published in Education
During the past half-decade, massive, open, online courses (MOOCs) have brought significant upheaval to the world of academia, while extending educational opportunities to students who might never gain access to university classes by traditional means. The affordability (often free), flexibility, and collaborative aspects of these electronically delivered learning options have driven the popularity and expansive growth of MOOCs as an alternative in higher education. Now the disruptive approach is knocking on the doors of corporate learning functions.
On a most basic level, MOOCs provide an inexpensive means of expanding learning opportunities. For organizations challenged to deliver consistent learning to workforces increasingly spread over vast geographies, MOOCs offer a welcome departure from travelintensive and costly instructor-led training. Enhancing access to e-learning, and adding to leadership and high-potential employee development are a few of the additional anticipated benefits associated with MOOC use by organizational learning functions.
The Association for Talent Development (ATD, formerly ASTD) and the Institute for Corporate Productivity (i4cp) collaborated on MOOCs: Expanding the Scope of Organizational Learning research report designed to explore the current—and anticipated—use of MOOCs in the business world. This Study explores some of the most compelling questions about MOOCs and the promise (and challenges) they hold for organizational learning function, which include:
- Are companies leveraging MOOCs for employee learning? Are they doing so effectively?
- How are learning professionals becoming informed about this new approach?
- Do organizations actively encourage their employees to participate in MOOCs?
- Are MOOCs a passing fad in organizational learning, or are they on the brink of significant growth?
- Will the poor completion rates plaguing MOOCs in higher education hobble corporate learning?
ATD and i4cp found professionals worldwide voicing similar enthusiasm—a clear signal that the learning function is eager to explore the contributions MOOCs can make in the corporate environment.